Created September 20, 2018
Unfortunately, flat had major problems with internet - for the last three weeks I did not have internet connection at all, which made me avoid coming home - just came back to sleep.
The most annoying part of this was Clare's silence. Although I wrote her several times about this problem - she did not reply, or attend to it, leaving me in a situation I could not sort out myself. She later excused that with the weather. I think that she only has router in her own flat, and enjoyed smooth connection, while the transmission on the flat above is very unstable/ non existent.
After leaving the flat, she charged me for $190 for a two dents in a soft wall, caused by a chair corner moved against that wall, something I could have attended to myself without problem, would I have thought there WAS a problem - given the fact that there were two walls left unpainted and unattended in the flat, before I moved in.
Slow response on Clare's part did not make things easy or comfortable. All in all, it was an unpleasant encounter for me in comparison to previous and current experience in home rentals. Please check all details, including the quality of internet connection, before moving in.
REPLY FROM LISTER:
I regret your stay was so affected by a weak internet signal. As this complaint had never risen before, it took a little time for the connection to be made between humidity and the strength of the internet signal. I spoke several times with the internet company, and communicated with you about their findings. Choosing not to use the air conditioning raised the humidity in the apartment which had a direct affect on the internet signal. This did not occur during prior summers, and has not occurred in the interim. I trust the refund went some way to appeasing your complaint. I also hope you will remember other ways in which I worked to ensure your stay was pleasant and productive.
Comments: academic semester or calendar year; dates can be flexible